Please login to access support options.
Q: Where do I update or reset my account?
Q: Is documentation available for using the Software Portal?
The Commerce Portal User Guide (rockwellautomation.com) is the best single document. Searching our Knowledgebase for "Software Portal" offers additional documentation. Distributors and Rockwell employees may access additional materials on Seismic
Q: How do I view the features and functionality in the most recent Software Portal system release?
Please access the Software Portal Release Notes Knowledgebase article in this link
Q: Where do I obtain training or support for technical questions related to software products?
Q: Where do I obtain support for activating my software?
Q: Are there any additional steps required to register my subscription software?
All software orders are created in the portal under the subscription purchaser's identity, so no additional registration is required.
Q: How do I find a distributor near me?
Q: How do I update my Country/Currency?
Please login and click here to fill out the form and Rockwell team will update it for you.
Q: How do I get a quotation for sale on these subscription offerings?
Either you or your sales contact can create a budgetary quotation in the portal by selecting Quotation Only in the checkout process. This will prepare a quotation document that can be email or used in a proposal. If you create a quotation in the portal you will be able to convert it to an order directly from the My Subscriptions page.
Q: What kind of technical support is associated with my subscription?
Standard 8-to-5, Monday-to-Friday technical support is included as part of every subscription. Additional options and details may be associated with specific subscription products.
Q: Are there any Terms and Conditions of sale with this type of purchase?
Payment terms for orders through Rockwell Automation directly follow the standard terms and conditions for sale in our Legal Notices section. Payment terms for orders placed through distributors are made directly with the respective distributor. ...Show More