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FAQ
Q: Where do I update or reset my account?
Q: Is documentation available for using the Software Portal?
The Commerce Portal User Guide (rockwellautomation.com) is the best single document. Searching our Knowledgebase for "Software Portal" offers additional documentation. Distributors and Rockwell employees may access additional materials on Seismic
Q: How do I view the features and functionality in
the most recent Software Portal system release?
Please access the Software Portal Release Notes Knowledgebase article
in this link
https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1126388
https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1126388
Q: Where do I obtain training or support for
technical questions related to software products?
Q: Where do I obtain support for activating my
software?
Q: Are there any additional steps required to
register my subscription software?
All software orders are created in the
portal under the subscription purchaser's identity, so no additional
registration is required.
Q: How do I find a distributor near me?
Q: How do I update my Country/Currency?
Please login and click
here to fill out the form and Rockwell team will update it for you.
Q: How do I get a quotation for sale on these
subscription offerings?
Either you or your sales contact can create a budgetary quotation in
the portal by selecting Quotation Only in the checkout process. This
will prepare a quotation document that can be email or used in a
proposal. If you create a quotation in the portal you will be able to
convert it to an order directly from the My
Subscriptions page.
Q: What kind of technical support is associated with
my subscription?
Standard 8-to-5, Monday-to-Friday technical
support is included as part of every subscription. Additional options
and details may be associated with specific subscription products.
Q: Are there any Terms and Conditions of sale with
this type of purchase?
Payment terms for orders through Rockwell Automation directly follow
the standard terms and conditions for sale in our Legal Notices
section. Payment terms for orders placed through distributors are made
directly with the respective distributor. ...
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