Getting Started with the Software Portal How to Login as a First Time User How to Create a Quote How to Complete the Checkout Online or Manually How to add Customer to Address Book How to add Recommended Products and Add-ons How to Activate Your Software License How to Upgrade a Contract How to Assign a User to an Activation/License How to Change the Role of a Software User How to Request Temporary Activations Welcome to the myRockwell Software Portal for OEMs and SIs
Q: How do I cancel my order request?
Orders that have not proceeded in order status to the Active stage may be cancelled by providing your Order Number to email@example.com
Q: How do I update my role to be administer?
Please send an email to firstname.lastname@example.org and Rockwell team will update it for you.
Q: How do I report performance issue or problems with the site?
Please send an email to email@example.com
Q: Where do I update or reset my account?
Q: How do I view the features and functionality in the most recent Software Portal system release?
Please access the Software Portal Release Notes Knowledgebase article in this link
Q: Where do I obtain training or support for technical questions related to software products?
Q: Where do I obtain support for activating my software?
Q: Where do I obtain answers to questions on toolkits?
Please email our Commercial Program team at firstname.lastname@example.org
Q: Are there any additional steps required to register my subscription software?
All software orders are created in the portal under the subscription purchaser's identity, so no additional registration is required.
Q: Where do I find the status of my order?
Please email your question to: email@example.com
Q: How do I update my account addresses and territories?
Please send an email to RATechConnect_CS@ra.rockwell.com and the Rockwell team will update it for you.
Q: How do I find a distributor near me?
Q: How do I update my Country/Currency?
Please login and click here to fill out the form and Rockwell team will update it for you.
Q: How do I get a quotation for sale on these subscription offerings?
Either you or your sales contact can create a budgetary quotation in the portal by selecting Quotation Only in the checkout process. This will prepare a quotation document that can be email or used in a proposal. If you create a quotation in the portal you will be able to convert it to an order directly from the My Subscriptions page.
Q: What kind of technical support is associated with my subscription?
Standard 8-to-5, Monday-to-Friday technical support is included as part of every subscription. Additional options and details may be associated with specific subscription products.
Q: Are there any Terms and Conditions of sale with this type of purchase?
Payment terms for orders through Rockwell Automation directly follow the standard terms and conditions for sale in our Legal Notices section. Payment terms for orders placed through distributors are made directly with the respective distributor. Supplemental terms and conditions accepted in the portal are licensing terms associated with the end user licensing agreement for software regardless of payment type.
Q: Will my distributor be notified about subscriptions created in this portal?
Your authorized distributor (based on your Ship To Address) will be automatically notified of all subscriptions created in the portal and is available to assist you throughout the subscription lifecycle.
Q: What is the coverage of the services associated with my contract?
Refer to https://literature.rockwellautomation.com/idc/groups/literature/documents/um/gmsc-um003_-en-p.pdf
Q: How do I request a change to my future start date?
If the future contract start date is more than 90 days out, you may request a change to that start date by submitting your request to firstname.lastname@example.org.
Please contact email@example.com. if you require assistance with any of the following:
- 1. Structuring a complex quote spanning multiple sites with multiple start dates
- 2. Implementing an approved concession request that has been approved via the concessions database
- 3. Aligning a quote to a common renewal date and adding that date to your software portal record